Replacement vehicles ranging from small standard to large prestige cars and light commercial vans to HGV’s, Coaches, Buses and other niche vehicles are provided to clients and fleets following road traffic collisions under the following schemes:
Where a client/fleet vehicle is involved in a collision and repairs are being arranged through our network of independent repairers a Category ‘A’ courtesy vehicle (small hatchback) will be made available.
In the event the client/driver was not at fault for the incident and a courtesy vehicle is not suitable a similar vehicle to the client’s /driver’s own may be provided via our Approved Hire or Credit Hire facilities, as detailed below.
Approved Hire (non-fault collisions only)
Where courtesy vehicles are deemed unsuitable following non fault collisions, Active Auto Solutions are able to source more suitable temporary replacement vehicles, the cost for which we attempt to agree with the responsible third party insurer prior to hire commencing.
In the event a third party insurer is unable to approve hire due to liability or for any other reason, the client/fleet may be eligible for a suitable replacement vehicle under a credit hire agreement, the initial cost of which is met by Active Auto Solutions and recovered from the responsible insurer upon conclusion of the hire.
Credit Hire (non-fault collisions only)
Where a courtesy vehicle is not suitable and approved hire cannot be agreed with the insurer of the responsible driver, credit hire acts as quick alternative and solution to getting the vehicle user back on the road in a vehicle that meets their specific requirements.
The initial cost for replacement credit hire vehicles is met by Active Auto Solutions and recovered directly from the responsible insurer.
All services provided by Active Auto Solutions are tailored to meet the specific needs of the end user.